Frequently Asked Questions
The following are frequently asked questions and their corresponding answers. They were built from experience, general knowledge, and user input. For immediate assistance, please contact the Help Desk at (703) 604-4384 or 4367 (DSN 664) or click 'Feedback' button below.
1. How do I get a username and password ?

Click on the "Contact Us" link from the USMC ASAP website (https://asap-usmc.com/usmc/) and select the appropriate feedback request category. Include the name of your squadron and your billet description.
 
2. I get a message saying there have been too many failed login attempts and I cannot log in. How do I unlock my account?

Contact your squadron ASO to unlock your account, or click on the "Contact Us" link from the USMC ASAP website (https://asap-usmc.com/usmc/) and select the appropriate feedback request category.
 
3. Who will have access to the reports?

Once a report has been reviewed by the squadron ASO and the status has been changed to "Reviewed," personnel specifically in the squadron's chain of command (i.e. MAG and MAW) who have ASAP administrative access can see squadron comments. Additionally, higher headquarters personnel have the ability to view aggregate data in order to address community-wide and Marine Corps-wide systemic issues.

A small number of DOD-affiliated safety researchers have limited access to data on an "as needed" basis in order to address issues regarding Marine Corps and DOD-wide safety concerns. Station Commanders have access to information about Marine Corps Air Stations within their area of responsibility but can only see comments related to specific issues with airfield subjects and categories at that particular airfield (i.e. their access is limited to only base issues).

Separate but related side note: The number of personnel granted administrative access is determined by each level of the chain (Squadron, MAG, MAW, etc.), but there is no "system" limit to the number of personnel that have administrative access (i.e. there should be no need for Squadron administrators to share accounts).

 
4. Do any of our sister services currently have an ASAP program?

Yes. The Navy, Air Force, and Air National Guard have active versions of ASAP programs. Additionally, the FAA and NASA also maintain a version of ASAP along with most commercial airlines.
 
5. How can I see the results of ASAP entries?

Log into the system with your generic squadron login, and click on the "Reports" button.
 
6. What does ASAP do with my reports, if anything?

Every report is examined by dedicated analysts to identify emerging trends and hazards. Click the "ASAP News" or "Quarterly Report" tabs to see a detailed analysis of reports including current trends and potential solutions.
 
7. When will I be able to connect to ASAP from the ship when I have slow internet?

ASAP has a low-bandwidth website that provides better access in a shipboard environment. Additionally, ASAP has a mobile-friendly website that has been optimized for use on smart phones and tablets.
 
8. I have forgotten how to use some of the features once I login. How do I find help while using the system?

Step-by-step instructions can be found by clicking the "User Manual" link. For quick reference, click on a subject in the Table of Contents to go directly to that page. Or click on the "Contact Us" link from the USMC ASAP website (https://asap-usmc.com/usmc/) and select the appropriate feedback request category.
 
9. What instruction states that ASAP must be completed after every flight?

CNAF M-3710.7 (NATOPS General Flight and Operating Instructions Manual) mandates use if the squadron has been given training. Once ASAP is implemented throughout the Marine Corps in Spring 2019, all Marine Corps squadrons will be required to use ASAP after every flight event.
 
10. How do I add a special question to the Input Wizard which only members of my squadron will see?

Decide what data you want to collect and what style of question you want to use in order to collect that data. The following formats are available:
- Likert Scale
- Numeric (0-5)
- Numeric (1-5)
- Grade (Sat-Unsat)
- Grade (1-4)
- Yes/No
- Yes/No with comment block
- Positive/Negative/Neutral

Once you have decided what data to collect and the style of the question(s), click on the "Contact Us" link from the USMC ASAP website (https://asap-usmc.com/usmc/) and select the appropriate feedback request category.

 
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